Following principles are take from Dale Carnegie’s famous book “How to win friends” . I encourage everyone to read this book. These points are noted down for my own quick reference and I don’t intent to violate any copyright.
Principle 1 Don’t criticize, condemn or complain.
Principle 2 Become genuinely interested in other people & Smile.
Principle 3 Give honest and sincere appreciation.
Principle 4 Be a good listener. Encourage others to talk about themselves.
Principle 5 Talk in terms of the other person’s interests.Put some efforts to find there interests
Principle 6 Make the other person feel important and do it sincerely.
Principle 7 Avoid Arguments – You Can’t Win An Argument, the only way to get the best of an argument is to avoid it.
Principle 8 Show respect for the other person’s opinions. Never say, “You’re wrong.”
Principle 9 If you are wrong, admit it quickly and “emphatically”.
Principle 10 Begin in a friendly way. Even if it is a tough discussion.
Principle 11 Get the other person saying “yes, yes” immediately. it is a skill you need to develop.
Principle 12 Let the other person do a great deal of the talking.
Principle 13 Let the other person feel that the idea is his or hers.
Principle 14 Try honestly to see things from the other person’s point of view. This is Powerful.
Principle 15 Begin with praise and honest appreciation.
Principle 16 Call attention to people’s mistakes indirectly.
Principle 17 Talk about your own mistakes before criticizing the other person.
Principle 18 Ask questions instead of giving direct orders.
Principle 19 Let the other person save face.
Principle 20 Praise the slightest improvement and praise every improvement.
Principle 21 Use encouragement. Make the fault seem easy to correct.
Principle 22 Make the other person happy about doing the thing you suggest.
Principle 23 Remember that a person’s name is to that person the sweetest and most important sound in any language.